The context
E-commerce delivery teams face tight delivery windows, constant cost pressure and customers who expect live tracking. Traditional fleet management could not deliver the visibility, efficiency or customer experience modern last-mile logistics demands.
What was holding them back
On-time delivery below 75%, no live tracking or reliable ETAs, and a flood of “where is my order?” calls.
Sub-optimal routes, 25–35 drops a day against a 40–50 capacity, and 20–30% idle time.
Fuel at 15–20% of revenue, suspected fuel theft, overtime and high maintenance from aggressive driving.
Manual proof of delivery taking 30–45 minutes per driver daily, phone-based dispatch and manual reports.
What they set out to achieve
- 95%+ on-time delivery performance
- 20–25% lower fuel consumption
- Real-time tracking for every customer
- 25–30% more deliveries per vehicle per day
- Live monitoring of the whole fleet
What we built
Real-time tracking
GPS devices on every vehicle with 30–60 second location updates.
AI route optimisation
Routes planned on delivery density and traffic patterns.
Customer notifications
Automatic SMS and email updates at every delivery milestone.
Digital proof of delivery
Driver app with electronic signature capture.
Driver performance
Monitoring of speeding, harsh braking and rapid acceleration.
Fuel management
Consumption monitoring and analysis to stop leakage.
The results
- Real-time tracking for 100% of customers
- 25–35% more deliveries handled without adding vehicles
- Disputes settled instantly with digital proof of delivery